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Digital Governance – ADS: changes, modernization and rebranding!! What the design includes!!

The network of KEP was founded and organized spatially 2002 and has not undergone substantial changes since. the ADS modernized, are being renovated, change their logo, while enabling citizens who do not have internet access to self-serve…….

This is provided based on the project "Upgrading Digital, Organizational, Functional and Aesthetic Identity of KEP (KEP Re-branding)».
As stated in the APE-MPE, the Deputy Minister of Digital Governance Responsible for Issues of Simplification of Procedures, George Georgantas «KEP is one of the most renowned in the consciousness of the citizen, institutions of the Greek public administration. However, in order for this institution to respond even better to its needs digital age and the new everyday life that is being formed for the citizens, must evolve. As the Ministry of Digital Governance, We have already made several reforms in this direction, with the last start-up of the service ex’ myKEPlive service distance.
Now, we are now launching the overall digital upgrade, organizational, functional and aesthetic identity of KEP. After meetings, we signed with the Information Society, program agreement for modernization of the operation and aesthetics of KEP, in order to improve the services provided to the citizens and to better respond to the changing needs of our time. The facilitation of the citizen and the business is at the core of our policy and we prove it in practice ".
It should be mentioned that the project is launched after the program agreement signed between the leadership of the Ministry of Digital Governance - the Minister, Kyriakou Pierrakakis and Deputy Minister George Georgantas- and Information Society SA.
From his side, the Secretary General of Digital Governance and Process Simplification at the Ministry of Digital Governance, Leonidas Christopoulos emphasizes that "The entry of public administration into the digital age is a big bet for us at the Ministry of Digital Governance. In this context, the change of the physical and institutional background, will significantly determine our success in changing the perception of citizens and businesses about the state. The new KEP is the "key" to this shift. By upgrading to digital, organizational, functional, but also the aesthetic identity of KEP, we attempt a total re- branding of the institution, to keep pace with modern needs. Our goal is to facilitate the daily life of citizens, and business, providing high quality services through the new KEP ".
The most important goals of the project are:
  • New friendly work and service environment
  • Providing new and advanced services
  • Serving citizens who are not adequately served today such as: Disabled, elderly, nationals of other countries, people with limited digital skills etc..
  • Establishment of self-service within the KEP
  • Entrepreneurship support
  • Transforming them into a one-stop shop for citizens and businesses (a degree)

The main reasons that led to the decision to implement this reason are that

a) the network of K.E.P.. was founded and organized spatially 2002 and has not undergone substantial changes since as a result, its aesthetic and functional identity deviates from its time. Today twenty (20) years after the start of their operation, it is considered necessary to intervene for the substantial "Upgrading of Digital, Organizational, Functional and Aesthetic Identity of KEP (KEP Re-branding)», to continue to carry out their main mission which is to serve the citizens.

b) KEP welcomes, among others, groups of customers who have less ability to use IT applications from home, their personal device or from the workplace. For a part of those served, KEP should offer the opportunities and support they need to self-serve, providing them with access to the digital service from the KEP site (Internet connection, available service devices, guidance and support). The KEP, in the context of their new role, can provide specialized information or guidance to specific categories of professionals / business, aimed at supporting entrepreneurship and innovation. Support can be provided on site or via video conference.

In particular, the project includes the following actions:

• Infrastructure Upgrade

1. Room Renovation: Includes adaptation of the interior layout to the new mode of operation with new specially designed Work Units – Service (“Modules”), ensuring access for the disabled, the overall upgrade of the appearance of KEP and the implementation of a single modern identity.

2. ICT Equipment Upgrade: It includes the provision of modern ICT equipment for the service, self-service and information of the served citizens.

• Operation Support

1. Operation Support Services: They include the provision of services to support the daily operation of KEP, Premises maintenance services, IT equipment, etc..

• Project management

1. Management Services: They include the provision of project management services, both during the implementation phase (PMO Team), as well as during the operation phase of the KEP for a specific period of time (SLA Team).

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